United Kingdom-based casino operator Bet365 is being dragged to court by Australian Competition and Consumer Commission for breach of local consumer regulations and misleading customers. A consumer complaint was filed in the capital city of Darwin, which stated that the firm was misleading consumers, with false representations about free bets and deposit bonus.
The Consumer Commission stated that the casino lured new players with the misnomer that they would be eligible for AUD 200 on registration. However, there were certain pre-conditions to qualify for this amount, which were not clarified in the initial advertisement nor were any declaration to that effect, were stated.
Details of the complaint against Bet365
The complaint stated that the service provider Bet365 did not clarify that players had to first spend AUD 200 from their own pocket and only then they would be given addition amount of AUD 200 to play. Players could withdraw their winnings only on the precondition that they have to bet thrice the sum of their deposit within a three month period which the complainant felt was close to cheating. This would mean that a person who deposited AUD 200 to start playing at Bet365 and is entitled to similar amount as bonus will have to bet around AUD 1200 more to obtain the bonus and any winnings.
Likely action by Australian Competition and Consumer Commission
In a statement to the local media the ACCC stated that it will look for all advertisements given out by BET365 to search for incriminating evidence of lapse of information to check if it was a calculated move by the firm to mislead customers. Since the complaint was made to ACCC, the gambling service firm has implemented required changes in its website and has now disclosed all details about membership and payout regulations and terms. The ACCC’s chairman stated that online gambling is a growing sector which has to be monitored carefully to ensure people are not cheated or misled.